SBI Announces Mega Recruitment Drive for 7000+ Junior Associate (Customer Support & Sales) Posts; Check Key Dates, Eligibility, and Critical Rules
The State Bank of India (SBI) has officially released a major recruitment notification for the post of Junior Associate (Customer Support & Sales) in the clerical cadre. With a grand total of 9,124 vacancies up for grabs, this is one of the largest hiring drives by the country’s largest public sector bank this year.
The online application process for the Junior Associate (Customer Support & Sales) position will commence on August 11, 2026, and conclude on August 31, 2026. The preliminary examination is tentatively scheduled for September 2026, followed by the main examination in November 2026.
Vacancy Breakdown: Regular and Backlog
The recruitment drive for Junior Associate (Customer Support & Sales) comprises 7,680 regular vacancies and an additional 1,444 backlog vacancies reserved for SC/ST/OBC candidates. However, candidates must note that the backlog vacancies are net of vacancies already advertised in a separate Special Recruitment Drive. The vacancies are distributed state-wise, and candidates are strictly permitted to apply for only one State/UT of their choice.
Eligibility Criteria: Age, Education, and Language
Age Limit (as of April 1, 2026)
- Candidates must be between 20 and 28 years of age (born between April 2, 1998, and April 1, 2006).
- Relaxations: OBC (3 years), SC/ST (5 years), PwBD (10–15 years depending on category), and Ex-Servicemen (actual service period + 3 years). Critical Note: Cumulative age relaxation is not permitted.
Educational Qualification (as of December 31, 2026)
- A Graduation degree in any discipline from a recognized university is mandatory.
- Final-year students can apply provisionally but must produce proof of passing on or before December 31, 2026.
Mandatory Local Language Proficiency
- Candidates applying for Junior Associate (Customer Support & Sales) must be proficient in the specified local language of the state they are applying for.
- Those who have studied the language in their 10th or 12th standard are exempt from the language test. However, others must clear the Local Language Proficiency Test conducted after provisional selection but before joining. Failure in this test will result in disqualification, regardless of merit performance.
Selection Process: Three Phases
- Preliminary Examination: A 1-hour online objective test comprising English, Numerical Ability, and Reasoning Ability (100 marks). This is qualifying in nature.
- Main Examination: A 2-hour 40-minute online test covering General/Financial Awareness, General English, Quantitative Aptitude, and Reasoning & Computer Aptitude (200 marks). Final merit for Junior Associate (Customer Support & Sales) is drawn solely from Main Exam marks.
- Local Language Proficiency Test: A mandatory qualifying test for selected candidates.
Bonus Marks for SBI Apprentices
Trained Apprentices of SBI (who started on or after January 1, 2022, and completed one year of training by August 31, 2026) will receive a 2.5% bonus (5 marks out of 200) added to their Main Exam score for the Junior Associate (Customer Support & Sales) post.
Salary, Emoluments, and Probation
- Pay Scale: Rs. 24,050 – Rs. 64,480.
- Starting Basic Pay: Rs. 26,730 (includes two advance increments for graduates).
- Total Emoluments: Approximately Rs. 46,000 per month (at a Metro city like Mumbai), inclusive of DA and other allowances.
- Probation Period: A minimum of 6 months. Newly recruited Junior Associates (Customer Support & Sales) must complete prescribed e-lessons during this period for confirmation.
Job Profile: Customer Support & Sales
The new recruits for the Junior Associate (Customer Support & Sales) position must have a flair for marketing. They will be required to:
- Make customer calls and provide banking services.
- Offer advisory services and cross-sell banking products.
- Work both inside and outside Bank premises, which may involve extensive outdoor travelling.
- Be flexible with working hours and work in shifts, depending upon requirement.
Application Fee and How to Apply
- SC/ST/PwBD/XS: Nil.
- General/OBC/EWS: Rs. 750/- (Non-refundable).
- Mode: Apply online exclusively through the SBI careers portal (https://sbi.bank.in/web/careers/current-openings). No other mode is accepted.
Critical Rules and Disqualifiers You Must Know
1. Transfer Policy
- No Inter-Circle or Inter-State transfers are permitted for the first 5 years of service for Junior Associates (Customer Support & Sales). Post-5 years, transfers are considered only on exceptional grounds (compassionate/spouse) at the Bank’s sole discretion.
2. Ineligibility for SBI Clerical Staff
- Current SBI clerical cadre employees and those who previously resigned from the SBI clerical cadre are not eligible to apply for the Junior Associate (Customer Support & Sales) post.
3. Scribe and Compensatory Time Rules
- The facility is available only for PwBD candidates with 40% or more disability who have a physical limitation to write.
- Even candidates with less than 40% disability can use a scribe if they produce a certificate from a Government healthcare institution proving “difficulty in writing.”
- Strict Penalty: If the scribe is caught solving questions independently, the candidate’s candidature will be cancelled, even if the exam is over.
4. Document Verification Hard Deadlines
- OBC Certificate: Must include the “Non-Creamy Layer” clause and must be issued between April 1, 2026, and the date of joining.
- EWS Certificate: Must be for the financial year 2025-26 and valid for 2026-27. No extension will be given for submission.
5. Biometric Verification
- SBI will capture thumb impressions or IRIS of candidates in digital format at various stages. Any inconsistency will lead to rejection. Candidates are advised not to apply mehandi, ink, or chemicals on their hands.
6. Special Ex-Servicemen Rule
- Serving Armed Forces personnel whose Specific Period of Engagement (SPE) is completed by August 31, 2027, are eligible. If selected, they must join the Bank by October 31, 2027.
Important Announcements and Disclaimer
- SBI has issued a stern disclaimer stating that it does not endorse or associate with any external coaching platforms or consultancies claiming guaranteed selection for the Junior Associate (Customer Support & Sales) post. Candidates are advised to rely solely on official communication from the Bank.
- All further announcements will be published only on the SBI authorized website.
- Any legal proceedings related to this recruitment can be instituted only in Mumbai courts/tribunals.
Waitlist and Validity
A waitlist of up to 50% of vacancies (state and category-wise) for the Junior Associate (Customer Support & Sales) post will be maintained. Candidates will be released from this list on a quarterly basis against non-joining or resignations from the current batch. The waitlist will remain valid for one year from the date of the final result declaration.
Candidates are urged to read the full advertisement carefully on the SBI website before applying, as corrections will not be allowed after final submission.
Main Site https://sbi.bank.in/web/careers/current-openings
